Buying, Postage & Returns

The checkout options include all major credit and debit cards. These are processed by either World Pay (titled as Create Payments) or Paypal. Both providers are experienced checkout providers and use secure-encrypted code for maximum security. Your bank statement and/or paypal account will transaction will show as "JT" for your descretion.

Postage & Dispatch

Jo Thornton now offers FREE UK POSTAGE on all orders! The price you see at the checkout is the price you will pay in total. All orders are sent by Royal Mail Second Class or Airmail Service, unless upgraded to First Class or discreet Collect+ store collection at the checkout. Your order will be dispatched within 24 hours of your purchase. In rare circumstances, this may be slightly delayed and I will ensure you're updated as soon as possible. As a seasoned online shopper, I know you want to enjoy your item(s) in the fastest possible time, so I do my best to make that happen.

I ship to all European countries and most others. Due to rules around insurance, I'm unable to ship to US or Canada - I'm so sorry! Postage costs to other countries will be displayed once the country is selected, before moving onto the payment window. Please get in touch if you have any queries.

Discreet UK Collect+ in Store

Please visit, https://www.collectplus.yodel.co.uk/help-advice/find-a-collectplus-store to find your nearest Collect+ point.

Simply add the store address as the shipping address or put the name of the store in the message box, during the checkout process.

Returns & Exchanges

I fully understand that your breast enhancers and breast forms may not fit you as well as you expected, especially if you're a first time buyer. It can be a bit of a learning process, so I put a lot of time into ensuring pictures are accurate and as much detail as possible is included on product listings. There is also a selection of guide pages to help you get the best out of your shopping trip. I can exchange your item as many times as you need, in order to get the right product. Please get in touch as early as possible, so I can rectify the issue for you in good time. There is a few conditions:

  1. Original postage is covered by myself. Return postage must be covered by the customer, unless faulty.
  2. Reimbursement of postage cost for faulty items will be fefunded within 30 days of purchase.
  3. Fashion Tape & Nipple Covers can only be returned if faulty, due to hygiene reasons. 

Product Packaging

I ensure all orders are well packaged, before being dispatched; you will find packaging information details on each product description. Most single purchase items will fit through your letterbox but multiple item purchases may not, where possibly being packaged together. The packaging is discreet and does not make the contents obvious in any way. You're more than welcome to discuss your postage options and preferences, before purchasing. Just drop me a message and I'll get straight back to you with advice and any additional charge information in advance, as soon as I possibly can. 

The included return address label on the packaging will display an address only, for complete discretion. 

Jo Thornton is an environmentally friendly company

At present, there aren't many alternatives to silicone, which gives the most realistic feel for breast forms. It's a really tough balance between preserving the environment and giving women the confidence to live the life they can be comfortable in. My products do contain some plastics and adhestives, which are non-recyclable - I wish this were not the case. Whilst I continuously seek to provide more sustainable products, I can ensure that the products I do suppy, are made to last, lessoning the impact.

Whilst some things are unavoidable, I do make sure that my packaging and processes are as environmentally-friendly as possible. I recycle all packaging where I can and keep packaging to a minimum with all items I send out - this means the box won't be big enough to be a garage. This enables me to keep my costs down too - it's a win-win! 

  • I use biodegradable tissue paper packaging
  • Mailing bags have added bio compounds to assist the degrade process
  • Jiffy bags have recyclable paper parts. I continue to research more options here
  • Recyclable cardboard boxing

Some products are packed with plastic padded pillows. These can be popped and recycled, subject to your local recycling scheme.

Privacy Policy

Jo Thornton is committed to ensuring your privacy is protected at all stages. Your payment details are never seen by me and are processed only by the secure payment companies. Your name, address and e-mail address are forwarded to me for product processing and are stored on my website provider's secure server.  I have a full data policy and when I download my sales information I remove all of your personal information immediately. I will never sell your details to a 3rd party (I know just how irritating that is!) and on your statement any payment will come up as JT for total discretion. You can read more here.