Buying, Postage & Returns

Payments & Bank Statements

The checkout options include all major credit and debit cards. You can choose who processes your payment, Worldpay or Stripe. Both providers are accreditied checkout providers and use secure-encrypted code for maximum security.

If using WorldPay for your bank statement will show "JT" for your discretion.
Stripe will display "JT Store".

I have had to remove PayPal as they no longer allow me to abbreviate my shop name, so it can cause an issue for some of you.  You can still pay by PayPal if you wish, just let me know. 

Postage & Dispatch

Postage is free for all orders, with upgrades available during the checkout process if you need it quickly. Yay!
All items are usually shipped within 24 hours of ordering on working days.  

The estimated time frames for delivery are:

Free Second Class Delivery - 3-5 Working Days
Upgraded 1st Class - 1-3 Working Days
Discreet deliveries to store or extra large parcels via UPS or DPD - 1-3 Working Days

Please note that these times are the usual delivery times, but items can get delayed on occasion. There are always delays before and after Christmas, and after Bank Holidays, so please order with plenty of time. 

Unfortunately, due to huge problems with customs delays and extra charges, I am currently only posting to the UK, Channel Islands, Australia and New Zealand. This is due to me not being able to charge VAT at the time of purchase for other countries, which is now the law.

THE GOOD NEWS IS... I can however do this through my Etsy store. They will collect the VAT tax when you purchase and pass it to the tax service in your country, so your parcel can clear customs without extra charges. YAY!
If you are in the UK,Channel Islands, Australia or New Zealand, please stay here on my site though rather than zooming off to Etsy though. It's better for us both here, I promise! I am able to offer you more options for cheaper add-ons and postage choices, and as a small business, no extra Etsy fees to pay makes a huge difference. 

If you'd like me to send you my Etsy listing for the product you are interested in, just get in touch :)

Discreet UK Collect In Store

Discreet store delivery is a must for many of you, enabling you to keep your purchase private.  The store will tell you when your parcel is ready to collect, and you can go at your convenience, with your ID, to collect it. 

To find your local store please follow this link:

Locate your UPS Access Point | UPS - United Kingdom

Simply add the store address as the shipping address or put the name of the store in the message box, during the checkout process and I will send to the store for you. They will email you when it's on the way and when it is ready to collect, but if you would like to leave your phone number on the order details with me, I will also add that so they can text you. 

Returns & Exchanges

I fully understand that your breast enhancers and breast forms may not fit you as well as you expected, especially if you're a first time buyer. It can be a bit of a learning process, so I put a lot of time into ensuring pictures are accurate and as much detail as possible is included on product listings and I am always here to help. There are also a selection of guide pages to help you get the best out of your shopping trip and do contact me if not sure so I can help.

Refunds are no problem at all and I can exchange your item as many times as you need, in order to get the right product.

There are a few simple conditions:

  1. Original postage is covered by myself. Return postage must be covered by the customer, unless faulty. I will cover the new postage cost to you if you decide to exchange. 
  2. Reimbursement of postage cost for faulty items will be refunded within 30 days of purchase.
  3. Fashion Tape & Nipple Covers can only be returned if faulty, due to hygiene reasons.

Postage can be bought easily on Royal Mail's website and your Postie can even collect from you, bringing the postage label if you do not have a printer.
See Royal Mail's Click & Drop for more details. 

Product Packaging

I ensure all orders are well packaged, before being dispatched; you will find packaging information details on each product description. Most single purchase items will fit through your letterbox, but multiple item purchases may not when being packaged together. The packaging is discreet but some parcels can be squishy.  I give packaging options for each product that can help you to avoid this by upgrading to a box etc, and you're more than welcome to discuss your postage options and preferences, before purchasing. Just drop me a message and I'll get straight back to you with advice and any additional charge information in advance, as soon as I possibly can. 

The included return address label on the packaging will display an address only, for complete discretion. 

Jo Thornton is an environmentally friendly company

At present, there aren't many alternatives to silicone, which gives the most realistic feel for breast forms. It's a really tough balance between preserving the environment, and giving women the confidence to live the life they can be comfortable in. My products do contain some plastics and adhesives, which are non-recyclable - I wish this were not the case. Whilst I continuously seek to provide more sustainable products, I can ensure that the products I do supply, are made to last, lessoning the impact.

Whilst some things are unavoidable, I do make sure that my packaging and processes are as environmentally-friendly as possible. I recycle all packaging where I can and keep packaging to a minimum with all items I send out - this means the box won't be big enough to be a garage. This enables me to keep my costs down too - it's a win-win! 

  • I use biodegradable tissue paper packaging as my standard product packaging for all breast enhancers and breast forms
  • Plastic mailing bags that have added bio compounds to assist the degrade process
  • Jiffy bags with recyclable paper parts. I continue to research more options here
  • Recyclable cardboard boxing
  • Paper based, non-plastic recyclable packing tape.

Some products are packed with plastic padded pillows or packing nuggets, which I am reusing from my suppliers parcels. These can be reused again, or popped and recycled, subject to your local recycling scheme.

Privacy Policy

Jo Thornton is committed to ensuring your privacy is protected at all stages. Your payment details are never seen by me and are processed only by the secure payment companies. Your name, address and e-mail address are forwarded to me for product processing and are stored on my website provider's secure server.  I have a full data policy and when I download my sales information I remove all of your personal information immediately. I will never sell your details to a 3rd party (I know just how irritating that is!) and on your statement any payment will come up as JT for total discretion. You can read more here.